• Acknowledgements
  • Glossary
  • Executive Summary
  • 1. Evaluation Framework and Approach
  • 1.1. The Evolution of Business Support in the UK
  • 1.2. Business Link Implementation Issues
  • 1.3. Business Link Programme Objectives
  • 1.4. Design of the Economic Impact Study
  • 1.5. Structure of Report
  • 2. Sample Characteristics
  • 2.1. Introduction
  • 2.2. Sample Confirmation and Contamination
  • 2.3. Respondent Profile
  • 2.4. Business Characteristics
  • 2.5. Strategic Direction
  • 2.6. Partners, Directors and the Background of the Business Leader
  • 2.7. Main Partner/Managing Director
  • 3. Nature Of Business Link Support and Business Performance
  • 3.1. Profiling Business Link Support
  • 3.2. Other External Business Assistance and Support
  • 3.3. Firm Size and Performance
  • 3.4. Summary
  • 4. Assessing the Impact of Business Link
  • 4.1. Introduction
  • 4.2. Impact of Business Link Assistance
  • 4.3. Perceived Impact of Business Link Assistance
  • 4.4. Assessing the Economy-wide Impact of Business Link Assistance
  • 4.5. Costs of Business Link
  • 4.6. Displacement Issues
  • 4.7. Summary
  • 5. The Effectiveness of Alternative BLO Delivery Models
  • 5.1. Introduction
  • 5.2. Previous Categorisations of BLOs
  • 5.3. Bennett-Robson (B-R) Classification
  • 5.4. Mole Classification
  • 5.5. Summary
  • 6. Impact of Business Link Assistance: Evidence from the Face-to-Face Interviews
  • 6.1. Introduction
  • 6.2. Developing the Topic Guides
  • 6.3. Case Study Selection
  • 6.4. Intensively-Assisted Firms
  • 6.5. Other-Assisted Firms
  • 6.6. Summary
  • 7. Developing a Spatial Perspective on the Business Link Local Service
  • 7.1. Introduction
  • 7.2. Regional Baselines
  • 7.3. A Rural Perspective
  • 7.4. Summary
  • 8. Conclusions and Discussion
  • 8.1. Introduction
  • 8.2. Value for Money
  • 8.3. Comparisons with Previous Studies
  • 8.4. Business Link Delivery Models
  • 8.5. Sub-National Issues
  • 8.6. Methodological Critique
  • References
  • Appendices
  • Appendix A Telephone Survey Questionnaire
  • Append