- Acknowledgements
- Glossary
- Executive Summary
- 1. Evaluation Framework and Approach
- 1.1. The Evolution of Business Support in the UK
- 1.2. Business Link Implementation Issues
- 1.3. Business Link Programme Objectives
- 1.4. Design of the Economic Impact Study
- 1.5. Structure of Report
- 2. Sample Characteristics
- 2.1. Introduction
- 2.2. Sample Confirmation and Contamination
- 2.3. Respondent Profile
- 2.4. Business Characteristics
- 2.5. Strategic Direction
- 2.6. Partners, Directors and the Background of the Business Leader
- 2.7. Main Partner/Managing Director
- 3. Nature Of Business Link Support and Business Performance
- 3.1. Profiling Business Link Support
- 3.2. Other External Business Assistance and Support
- 3.3. Firm Size and Performance
- 3.4. Summary
- 4. Assessing the Impact of Business Link
- 4.1. Introduction
- 4.2. Impact of Business Link Assistance
- 4.3. Perceived Impact of Business Link Assistance
- 4.4. Assessing the Economy-wide Impact of Business Link Assistance
- 4.5. Costs of Business Link
- 4.6. Displacement Issues
- 4.7. Summary
- 5. The Effectiveness of Alternative BLO Delivery Models
- 5.1. Introduction
- 5.2. Previous Categorisations of BLOs
- 5.3. Bennett-Robson (B-R) Classification
- 5.4. Mole Classification
- 5.5. Summary
- 6. Impact of Business Link Assistance: Evidence from the Face-to-Face Interviews
- 6.1. Introduction
- 6.2. Developing the Topic Guides
- 6.3. Case Study Selection
- 6.4. Intensively-Assisted Firms
- 6.5. Other-Assisted Firms
- 6.6. Summary
- 7. Developing a Spatial Perspective on the Business Link Local Service
- 7.1. Introduction
- 7.2. Regional Baselines
- 7.3. A Rural Perspective
- 7.4. Summary
- 8. Conclusions and Discussion
- 8.1. Introduction
- 8.2. Value for Money
- 8.3. Comparisons with Previous Studies
- 8.4. Business Link Delivery Models
- 8.5. Sub-National Issues
- 8.6. Methodological Critique
- References
- Appendices
- Appendix A Telephone Survey Questionnaire
- Append
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