Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Niloofar Saadat, Nosratoollah Shadnoush, Ehsaneh Nejad Mohammad Nameghi
| Year of publication: |
2022
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|---|---|
| Authors: | Saadat, Niloofar ; Shadnoush, Nosratoollah ; Nameghi, Ehsaneh Nejad Mohammad |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 42.2022, 1, p. 32-51
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| Subject: | costs | customer satisfaction | ecommerce success | infrastructure | knowledge and awareness | service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Qualitätsmanagement | Quality management | Wissensmanagement | Knowledge management | Infrastruktur | Infrastructure |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2022.123094 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013257562