The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis
Nicholas Wilson, Keni Keni, and Pauline Henriette Pattyranie Tan
| Year of publication: |
2019
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|---|---|
| Authors: | Wilson, Nicholas ; Keni, Keni ; Tan, Pauline Henriette Pattyranie |
| Published in: |
Gadjah Mada international journal of business. - Yogyakarta, Indonesia : Faculty of Economics and Business, ISSN 1411-1128, ZDB-ID 2947129-1. - Vol. 21.2019, 2, p. 187-222
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| Subject: | cross-continental study | customer satisfaction | repurchase intention | service quality | website design quality | worldwide e-commerce industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Website | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.22146/gamaijb.33665 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012106901