Effect of employee incivility on customer retaliation through psychological contract breach : the moderating role of moral identity
Ali Bavik; Yuen Lam Bavik
| Year of publication: |
2015
|
|---|---|
| Authors: | Bavik, Ali ; Bavik, Yuen Lam |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 50.2015, p. 66-76
|
| Subject: | Employee incivility | Customer retaliation | Psychological contract breach | Moral identity | Implizite Kontrakte | Implicit contracts | Arbeitsverhalten | Work behaviour | Unternehmenskultur | Corporate culture | Persönlichkeitspsychologie | Personality psychology | Arbeitspsychologie | Organizational psychology | Ethik | Ethics |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011387974