Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
Year of publication: |
2009
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Authors: | Wu, Cedric Hsi-jui ; Liang, Rong-da |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 28.2009, 4, p. 586-593
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Subject: | Gastronomie | Restaurant industry | Luxusgüter | Luxury goods | Dienstleistungsqualität | Service quality | Event-Marketing | Event marketing | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value | Faktorenanalyse | Factor analysis | Taiwan |
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