Effect of linguistic disfluency on consumer satisfaction : evidence from an online knowledge payment platform
Year of publication: |
2023
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Authors: | Zhang, Jin ; Li, Xinrui ; Zhang, Jilong ; Wang, Liye |
Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 60.2023, 1, p. 1-12
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Subject: | Consumer knowledge | Consumer satisfaction | Online knowledge payment | Processing fluency theory | Vocal cue | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Wissen | Knowledge | Wissensmanagement | Knowledge management |
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