Effect of service quality on tourist satisfaction using importance-performance analysis (IPA) : a case of selected hotels in Hawassa City, Ethiopia
Feteh Weldesenbet Zeberga and Bijal Zaveri
| Year of publication: |
2019
|
|---|---|
| Authors: | Zeberga, Feteh Weldesenbet ; Zaveri, Bijal |
| Published in: |
Manthan : journal of commerce and management. - Delhi : Journal Press India, ISSN 2347-4440, ZDB-ID 2802084-4. - Vol. 6.2019, 2, p. 37-56
|
| Subject: | Effect | Service quality | Importance-performance analysis | Tourists | Satisfaction | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Äthiopien | Ethiopia | Tourismuswirtschaft | Tourism industry | Urlaubsverhalten | Holiday behaviour | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.17492/manthan.v6i2.186698 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012213155