Effective factors of Social Customer Knowledge Management (SCKM) in Organisations : study of electronic service providers in Iran
Behzad Lask, Jalal Rezaeenour
| Year of publication: |
June 2017
|
|---|---|
| Authors: | Lak, Behzad ; Rezaeenour, Jalal |
| Published in: |
Journal of information & knowledge management : JIKM. - Singapore : IKMS, ISSN 0219-6492, ZDB-ID 2225563-1. - Vol. 16.2017, 2, p. 1750014-1-24
|
| Subject: | Electronic customer relationship management | social customer knowledge management | structural equation modelling | grounded theory method | Beziehungsmarketing | Relationship marketing | Wissensmanagement | Knowledge management | Iran | Electronic Commerce | E-commerce | Grounded Theory | Grounded theory | Strukturgleichungsmodell | Structural equation model | Social Web | Social web | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1142/S0219649217500149 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011754272