Effective training methods for fostering exceptional service employees

Ching-Ching Luo, Yi-Chieh Wang, Yang-Fei Tai

Year of publication:	2019
Authors:	Luo, Ching-Ching ; Wang, Yi-Chieh ; Tai, Yang-Fei
Published in:	Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 2.2019, 4, p. 469-488
Subject:	Coaching \| Human resources management \| Customer delight \| Service climate \| Delightful service \| Role modelling \| Personalmanagement \| Human Resource Management \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Kundenservice \| Customer service \| Personalentwicklung \| Human resource development \| Dienstleistungssektor \| Service industry \| Dienstleistungsmanagement \| Service management \| Verkaufspersonal \| Salespeople \| Betriebsklima \| Work climate \| Beziehungsmarketing \| Relationship marketing \| Betriebliches Bildungsmanagement \| Employer-provided training