Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Quynh Huong Do, Thai Young Kim, Xueqin Wang
| Year of publication: |
2023
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|---|---|
| Authors: | Do, Quynh Huong ; Kim, Thai Young ; Wang, Xueqin |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 70.2023, p. 1-12
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| Subject: | Consumer repurchase intention | Cross-border e-commerce | Logistics service quality | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Logistikunternehmen | Logistics provider | Logistik | Logistics |
| Description of contents: | Description [doi.org] |