Effects of customer inoculation on artificial intelligence service failure
Lu (Monroe) Meng and Jiuqi Chen, Mengya Yang and Yijie Wang
| Year of publication: |
2025
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|---|---|
| Authors: | Meng, Lu ; Chen, Jiuqi ; Yang, Mengya ; Wang, Yijie |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 37.2025, 2, p. 444-461
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| Subject: | Artificial intelligence service failure | Customer inoculation | Customer satisfaction | Psychological distance | Künstliche Intelligenz | Artificial intelligence | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-01-2024-0140 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015210194