Effects of human resource development practices on service quality of services offshore outsourcing firms

Vathsala Wickramasinghe (Department of Management of Technology, University of Moratuwa, Moratuwa, Sri Lanka)

Year of publication:	2015
Authors:	Wickramasinghe, Vathsala
Published in:	International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 32.2015, 7, p. 703-717
Subject:	Quality of service \| Services offshore outsourcing \| Outsourcing \| Dienstleistungsqualität \| Service quality \| Auslandsverlagerung \| Offshoring \| IT-Dienstleister \| IT service provider \| Dienstleistung \| Services \| Indien \| India \| Unternehmensdienstleistung \| Business services \| Dienstleistungssektor \| Service industry \| Personalentwicklung \| Human resource development

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