Effects of risks on the performance of business process outsourcing projects : the moderating roles of knowledge management capabilities
Yajun Zhang, Shan Liu, Jing Tan, Guoyin Jiang, Qing Zhu
| Year of publication: |
May 2018
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|---|---|
| Authors: | Zhang, Yajun ; Liu, Shan ; Tan, Jing ; Jiang, Guoyin ; Zhu, Qing |
| Published in: |
International journal of project management : the journal of The International Project Management Association. - Amsterdam [u.a.] : Elsevier, ISSN 0263-7863, ZDB-ID 797899-6. - Vol. 36.2018, 4, p. 627-639
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| Subject: | Business process outsourcing | Risk management | Project satisfaction | Pair-wised survey | Knowledge management capability | Wissensmanagement | Knowledge management | Outsourcing | Prozessmanagement | Business process management | Risikomanagement | Projektmanagement | Project management |