Effects of the anthropomorphic image of intelligent customer service avatars on consumers' willingness to interact after service failures
Qi Yao and Ling Kuai and Lan Jiang
| Year of publication: |
2023
|
|---|---|
| Authors: | Yao, Qi ; Kuai, Ling ; Jiang, Lan |
| Subject: | Anthropomorphic image | Anthropomorphic type | Competence | Disappointment | Intelligent customer service avatar | Service failure | Warmth | Willingness to interact | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JRIM-06-2022-0164 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014428169