How frontline employees' communication styles affect consumers' willingness to interact : the boundary condition of emotional ability similarity
Qi Yao, Ling Kuai, Cheng Lu Wang
| Year of publication: |
2022
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|---|---|
| Authors: | Yao, Qi ; Kuai, Ling ; Wang, Cheng Lu |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 68.2022, p. 1-9
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| Subject: | Communication style | Emotional ability similarity | Willingness to interact | Emotion | Kommunikation | Communication | Konsumentenverhalten | Consumer behaviour | Interne Kommunikation | Internal communication | Soziale Beziehungen | Social relations | Experiment | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.103082 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013366403