Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction : A SOR approach
Karim Errajaa, Sabrina Hombourger-Barès, Anne-Françoise Audrain-Pontevia
| Year of publication: |
2022
|
|---|---|
| Authors: | Errajaa, Karim ; Hombourger-Barès, Sabrina ; Audrain-Pontevia, Anne-Françoise |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 68.2022, p. 1-12
|
| Subject: | In-store social atmospherics | Intention of word-of-mouth | Intention to revisit | Stimulus-organism-response framework | Store transactional satisfaction | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction | Ladengestaltung | Store design | Wahrnehmung | Perception | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.103087 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013366404