Effects of the new COVID-19 normal on customer satisfaction : can facemasks level off the playing field between average-looking and attractive-looking employees?
Gang Wu, Lifang Liang, Dogan Gursoy
| Year of publication: |
2021
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|---|---|
| Authors: | Wu, Gang ; Liang, Lifang ; Gursoy, Dogan |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 97.2021, p. 1-12
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| Subject: | COVID-19 | Customer satisfaction | Employee attractiveness | Facemasks | Moderating effects | Physical attractiveness | Kundenzufriedenheit | Coronavirus | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Arbeitskräfte | Workforce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.102996 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012820030