EFQMQual : evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach
Arash Shahin, Hadi Balouei Jamkhaneh and Sayedeh Zahra Hosseini Cheryani
| Year of publication: |
2014
|
|---|---|
| Authors: | Shahin, Arash ; Balouei Jamkhaneh, Hadi ; Hosseini Cheryani, Sayedeh Zahra |
| Published in: |
Measuring business excellence : the journal of organizational performance management. - Bingley : Emerald Group Publ., ISSN 1368-3047, ZDB-ID 2038133-5. - Vol. 18.2014, 3, p. 38-56
|
| Subject: | Iran | Model | EFQM | ServQual approach | Service quality gaps | EFQual | Isfahan Province gas company | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | EU-Staaten | EU countries | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010417499