Electronic service quality (e-SQ) measurement : a cross-functional review
Sunil Nandankar, Amit Sachan, Arindam Mukherjee and Arnab Adhikari
| Year of publication: |
2023
|
|---|---|
| Authors: | Nandankar, Sunil ; Sachan, Amit ; Mukherjee, Arindam ; Adhikari, Arnab |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 40.2023, 1, p. 148-168
|
| Subject: | E-service quality | E-service quality measurement | Literature review | Online service quality | Scale development | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Messung | Measurement | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Bibliometrie | Bibliometrics | Website |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-05-2021-0153 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013535629