Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Farzaneh Ghorbani Moghadam, Amir Mohammad Fakoor Saghih
| Year of publication: |
2023
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|---|---|
| Authors: | Moghadam, Farzaneh Ghorbani ; Saghih, Amir Mohammad Fakoor |
| Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1033, ZDB-ID 2251608-6. - Vol. 14.2023, 1, p. 1-22
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| Subject: | electronic service recovery strategies | customer satisfaction with ESR | perceived justice | value co-creation | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Electronic Commerce | E-commerce | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJEMR.2023.127285 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014309993