Embedding a culture for continuous change

Profiles Patrick O’Sullivan, CEO of UK‐based insurer Eagle Star. Looks at how he brought about change in a company that was in poor condition financially, culturally and competitively. Cites, in an inset, the ‘Workout’ US system which O’Sullivan brought into Eagle Star, and which was a resounding success. Describes how 3,000 staff (40%) have participated (some more than once!) in the change process.

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Year of publication:	2000
Authors:	Kippenberger, T
Published in:	The Antidote. - MCB UP Ltd, ISSN 1758-423X, ZDB-ID 2269744-5. - Vol. 5.2000, 7, p. 30-34
Publisher:	MCB UP Ltd
Subject:	Continuing development \| Continuing professional development \| Eagle Star

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/EUM0000000006876 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015018276