Empirical Determinations of Shipper Requirements for Motor Carrier Services: SERVQUAL, Direct Questioning, and Policy Capturing Methods
| Year of publication: |
1998
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|---|---|
| Authors: | Crosby, Leon ; LeMay, Stephen A. |
| Published in: |
Journal of business logistics : JBL. - Hoboken, NJ : Wiley-Blackwell, ISSN 0735-3766, ZDB-ID 6134798. - Vol. 19.1998, 1, p. 139-154
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