Empirical studies on the impact of booking status on customers' choice behavior in online appointment systems

Isabel Kaluza, Guido Voigt, Friederike Paetz

Year of publication:	2024
Authors:	Kaluza, Isabel ; Voigt, Guido ; Paetz, Friederike
Published in:	Journal of business economics : JBE. - Berlin : Springer, ISSN 1861-8928, ZDB-ID 2059561-X. - Vol. 94.2024, 2, p. 187-224
Subject:	Behavioral operations management \| Customer choices \| Discrete choice experiments \| Observational learning \| Service operations \| Diskrete Entscheidung \| Discrete choice \| Konsumentenverhalten \| Consumer behaviour \| Experiment \| Prozessmanagement \| Business process management

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