Employee attitudes, customer satisfaction, and sales performance : assessing the linkages in US grocery stores
Year of publication: |
2009
|
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Authors: | Simon, Daniel H. ; Gómez, Miguel I. ; McLaughlin, Edward ; Wittink, Dick R. |
Published in: |
Managerial and decision economics : MDE ; the international journal of research and progress in management economics. - Chichester [u.a.] : Wiley, ISSN 0143-6570, ZDB-ID 582227-0. - Vol. 30.2009, 1, p. 27-41
|
Subject: | Arbeitsbedingungen | Working conditions | Kundenzufriedenheit | Customer satisfaction | Lebensmittelhandel | Food trade | USA | United States |
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