Enhancing customer perception of co-production knowledge sharing : navigating scepticism and leveraging prosociality to unlock active feedback behaviour in co-creation
Shadrach Twumasi Ankrah, Zheng He, Jason Kobina Arku and Lydia Asare-Kyire
| Year of publication: |
2025
|
|---|---|
| Authors: | Ankrah, Shadrach Twumasi ; He, Zheng ; Arku, Jason Kobina ; Asare-Kyire, Lydia |
| Published in: |
Journal of knowledge management. - Bingley : Emerald, ISSN 1758-7484, ZDB-ID 2009195-3. - Vol. 29.2025, 2, p. 442-479
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| Subject: | Co-production | Complexity | FsQCA | Knowledge sharing | M-payment | Social exchange theory (SET) | Structural equation modelling | Value co-creation | Wissenstransfer | Knowledge transfer | Kundenintegration | Customer integration | Strukturgleichungsmodell | Structural equation model | Austauschtheorie | Social exchange theory | Betriebliche Wertschöpfung | Value creation | Wissensmanagement | Knowledge management | Beziehungsmarketing | Relationship marketing | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JKM-01-2024-0076 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015324055