Enhancing hospitality experience with service robots : the mediating role of rapport building
Hailian Qiu, Minglong Li, Boyang Shu and Billy Bai
| Year of publication: |
2020
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|---|---|
| Authors: | Qiu, Hailian ; Li, Minglong ; Shua, Boyang ; Bai, Billy |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 29.2020, 3, p. 247-268
|
| Subject: | experience | hospitality | rapport building | Service robot attributes | Krankenhaus | Hospital | Roboter | Robot | Dienstleistungsqualität | Service quality | Gastgewerbe | Hospitality industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2019.1645073 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256132