Enhancing the efficiency of credit card service delivery through service innovation : a case study
Muhammad Kamran, Tonmoy Choudhury, Hadrian Geri Djajadikerta and Ferry Jie
| Year of publication: |
2021
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|---|---|
| Authors: | Kamran, Muhammad ; Choudhury, Tonmoy ; Djajadikerta, Hadrian Geri ; Jie, Ferry |
| Published in: |
International journal of agile systems and management : IJASM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1741-9182, ZDB-ID 2225596-5. - Vol. 14.2021, 3, p. 353-376
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| Subject: | banking | credit cards | financial institutions | RAD | role activity diagram | service delivery | service efficiency | service innovation | Kreditkarte | Credit card | Zahlungsverkehr | Payment transactions | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Bank | Dienstleistungsinnovation | Service innovation | Innovation | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJASM.2021.119040 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012668294