Ensuring customer satisfaction through service qualtiy and image management in the hospitality industry : a conceptual perspective
Utid Tamwatin; Jirasek Trimetssontorn; Wanno Fongsuwan
| Year of publication: |
2015
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|---|---|
| Authors: | Tamwatin, Utid ; Trimetssontorn, Jirasek ; Fongsuwan, Wanno |
| Published in: |
Journal for global business advancement : JGBA. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-966X, ZDB-ID 2193383-2. - Vol. 8.2015, 1, p. 59-83
|
| Subject: | functional quality | technical quality | image perceived service quality | costumer satisfaction | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Hospitality industry | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011339317