eTOM and e-services based trouble-management operations : a large scale telecom case study

Tung-Hsiang Chou; Jia-Lang Seng; Binshan Lin

Year of publication:	2008
Authors:	Chou, Tung-Hsiang ; Seng, Jia-Lang ; Lin, Binshan
Published in:	International journal of technology management : IJTM. - Geneva-Aeroport : Inderscience Enterprises Ltd, ISSN 0267-5730, ZDB-ID 55978-7. - Vol. 43.2008, 4, p. 383-403
Subject:	Telekommunikationssektor \| Telecommunications industry \| Telekommunikation \| Telecommunications \| Electronic Commerce \| E-commerce

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