Evaluating airline service quality through a comprehensive text-mining and multi-criteria decision-making analysis
Haotian Xie, Yi Li, Yang Pu, Chen Zhang, Junlin Huang
| Year of publication: |
2024
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| Authors: | Xie, Haotian ; Li, Yi ; Pu, Yang ; Zhang, Chen ; Huang, Junlin |
| Published in: |
Journal of air transport management : a new international journal of research, policy and practice. - Amsterdam [u.a.] : Elsevier Science, ZDB-ID 2027741-6. - Vol. 120.2024, Art.-No. 102655, p. 1-14
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| Subject: | Airline | Service quality | Data-driven modeling | Latent Semantic Analysis | Multi criteria decision making | Dienstleistungsqualität | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Fluggesellschaft | AHP-Verfahren | AHP approach |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2024.102655 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015084455