Evaluating communication competency of tour guides using a modified importance-performance analysis (MIPA)
Dawood Sulaiman Al Jahwari and Ercan Sirakaya-Turk (College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia, South Carolina, USA) and Volkan Altintas (Department of Tour Guidance, İzmir Katip Çelebi University, İzmir, Turkey)
| Year of publication: |
2016
|
|---|---|
| Authors: | Al Jahwari, Dawood Sulaiman ; Sirakaya-Turk, Ercan ; Altintas, Volkan |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 1, p. 195-218
|
| Subject: | Communication competency | Modified importance performance analysis | Tour guides | Tourismusberufe | Tourism employees | Kommunikation | Communication |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-02-2014-0064 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011435733