Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Hannu Kivijärvi and Aleksi Virta
| Year of publication: |
2021
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| Authors: | Kivijärvi, Hannu ; Virta, Aleksi |
| Published in: |
Journal of business-to-business marketing. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1547-0628, ZDB-ID 2069757-0. - Vol. 28.2021, 1, p. 21-46
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| Subject: | customer value | employee response | Manufacturer-distributor context | measurement systems | Partial Least Squares | service delivery | service outcome quality | service quality | systems approach | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value | Partielle kleinste Quadrate | Partial least squares | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/1051712X.2021.1893032 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012584484