Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi - Fuzzy PIPRECIA model
Željko Stević, Dajana Nunić, Ibrahim Badi, Darjan Karabašević
| Year of publication: |
2022
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|---|---|
| Authors: | Stević, Željko ; Nunić, Danjana ; Badi, Ibrahim ; Karabašević, Darjan |
| Subject: | Fuzzy PIPRECIA | logistics | SERVQUAL | Delphi | Fuzzy-Set-Theorie | Fuzzy sets | Betriebliche Kreislaufwirtschaft | Reverse logistics | Delphi-Methode | Delphi technique | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Logistik | Logistics | Lieferkette | Supply chain |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013411714