Evaluation of fresh food logistics service quality using online customer reviews
Shan Chen, Yibing Wang, Shuihua Han and Ming K. Lim
| Year of publication: |
2023
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|---|---|
| Authors: | Chen, Shan ; Wang, Yibing ; Han, Shuihua ; Lim, Ming Kim |
| Published in: |
International journal of logistics : research and applications. - London [u.a.] : Taylor & Francis, ISSN 1469-848X, ZDB-ID 2020197-7. - Vol. 26.2023, 8, p. 917-933
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| Subject: | evaluation system | fresh food e-commerce | Logistics service quality | online reviews | text mining | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Bewertung | Evaluation | Kundenzufriedenheit | Customer satisfaction | Logistikunternehmen | Logistics provider | Logistik | Logistics | Electronic Commerce | E-commerce | Personalisierung | Personalization | Data Mining | Data mining |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/13675567.2021.1998398 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014322171