An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study
Michel Rod; Nicholas J. Ashill; Jinyi Shao and Janet Carruthers
| Year of publication: |
2009
|
|---|---|
| Authors: | Rod, Michel ; Ashill, Nicholas J. ; Shao, Jinyi ; Carruthers, Janet |
| Published in: |
Marketing intelligence & planning. - Bingley : Emerald Group Publishing Limited, ISSN 0263-4503, ZDB-ID 83207-8. - Vol. 27.2009, 1, p. 103-126
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Neuseeland | New Zealand | Electronic Banking | Electronic banking | Bankgeschäft | Banking services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009526387