Examining Public Hospital Service Failure: The Influence of Service Failure Type, Service Expectations, and Attribution on Consumer Response
| Year of publication: |
2012
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|---|---|
| Authors: | Walton, Andrea ; Hume, Margee |
| Published in: |
Journal of nonprofit & public sector marketing. - Binghamton, NY : Haworth, ISSN 1049-5142, ZDB-ID 11492351. - Vol. 24.2012, 3 (1.7.), p. 202-222
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