Examining public hospital service failure : the influence of service failure type, service expectations, and attribution on consumer response
Andrea Walton; Margee Hume
| Year of publication: |
2012
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|---|---|
| Authors: | Walton, Andrea ; Hume, Margee |
| Published in: |
Journal of nonprofit & public sector marketing. - Binghamton, NY : Haworth, ISSN 1049-5142, ZDB-ID 1149235-1. - Vol. 24.2012, 3, p. 202-221
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| Subject: | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009657705