Examining the link between service modularity and firm performance : a capability perspective
Year of publication: |
2016
|
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Authors: | Cheng, Colin C. J. ; Shiu, Eric |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 26.2016, 5, p. 696-720
|
Subject: | Service modularity | New service advantage | Radical innovation capability | Service modularity capabilities | Innovation | Modularisierung | Modularity | Dienstleistungssektor | Service industry | Innovationsmanagement | Innovation management | Unternehmenserfolg | Firm performance | Dynamische Kompetenzen | Dynamic capabilities | Ressourcenorientierter Ansatz | Resource-based view | Wettbewerbsvorteil | Competitive advantage | Capability-Ansatz | Capability approach | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Unternehmensdienstleistung | Business services |
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