Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Chiehyeon Lim, Kwang-Jae Kim
| Year of publication: |
November 2018
|
|---|---|
| Authors: | Lim, Chiehyeon ; Kim, Kwang-Jae |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 45.2018, p. 142-151
|
| Subject: | Experience-centric service (ExS) | Service design | Service visualization | Service blueprinting | Experience Design Board | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | Visualisierung | Visualization | Produktgestaltung | Product design | Beziehungsmarketing | Relationship marketing | Dienstleistung | Services | Prozessmanagement | Business process management | Dienstleistungsinnovation | Service innovation | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2018.07.021 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011929919