Explaining why employee-customer orientation influences customers' perceptions of the service encounter
| Year of publication: |
2013
|
|---|---|
| Authors: | Gazzoli, Gabriel ; Hancer, Murat ; Kim, BeomCheol (Peter) |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 24.2013, 4 (2.8.), p. 382-400
|