Exploring asymmetric effects of attribute performance on customer satisfaction in the hotel industry
Jian-Wu Bi, Yang Liu, Zhi-Ping Fan, Jin Zhang
| Year of publication: |
2020
|
|---|---|
| Authors: | Bi, Jian-Wu ; Liu, Yang ; Fan, Zhi-Ping ; Zhang, Jin |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 77.2020, p. 1-18
|
| Subject: | Customer satisfaction | Asymmetric effects | Hotel | User-generated data | Market segmentation | Hotellerie | Hotel industry | Kundenzufriedenheit | Marktsegmentierung | Dienstleistungsqualität | Service quality | Marketingmanagement | Marketing management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2019.104006 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012152014