Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic : An actor–network theory perspective
| Year of publication: |
2021
|
|---|---|
| Authors: | Ozuem, Wilson ; Ranfagni, Silvia ; Willis, Michelle ; Rovai, Serena ; Howell, Kerry |
| Published in: |
Psychology & Marketing. - Wiley, ISSN 1520-6793, ZDB-ID 2002068-5. - Vol. 38.2021, 9 (18.06.), p. 1440-1459
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/mar.21527 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012633138