Exploring customers' zone of tolerance for B2B professional service quality
Angus Ho and Piyush Sharma and Peter Hosie
| Year of publication: |
2015
|
|---|---|
| Authors: | Ho, Angus ; Sharma, Piyush ; Hosie, Peter J. |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 5, p. 380-392
|
| Subject: | Professional services | Adequate service level (ASL) | Business-to-business (B2B) | Desired service level (DSL) | Service tenure | Zone of tolerance | Dienstleistungsqualität | Service quality | B-to-B-Marketing | Business-to-business marketing | Lieferantenmanagement | Supplier relationship management | Kundenzufriedenheit | Customer satisfaction | Freie Berufe | Unternehmensdienstleistung | Business services | Konsumentenverhalten | Consumer behaviour | Dienstleistung | Services |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011387806