Exploring dimensions and challenges of services quality in banking sector of Pakistan : a focus group methodology
Khuram Shahzad, M.M. Haris Aslam, Naveda Kitchlew and Sami Ullah Bajwa
| Year of publication: |
2015
|
|---|---|
| Authors: | Shahzad, Khuram ; Aslam, Mian Muhammad Haris ; Kitchlew, Naveda ; Bajwa, Sami Ullah |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 9.2015, 4, p. 240-253
|
| Subject: | banking | focus group | Pakistan | service quality | social construction | Dienstleistungsqualität | Service quality | Bank |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011606937