Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Josip Mikulić, Ines Dužević and Tomislav Baković (Faculty of Economics and Business, University of Zagreb)
| Year of publication: |
November-December 2015
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| Authors: | Mikulić, Josip ; Dužević, Ines ; Baković, Tomislav |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 11/12, p. 1213-1225
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| Subject: | quality management | higher education | student satisfaction | impact-asymmetry analysis | importance-performance analysis | Kundenzufriedenheit | Customer satisfaction | Studierende | Students | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Hochschule | Higher education institution |