Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage : the moderating role of customer gender
William K. Darley; Denise J. Luethge; Ashish Thatte
| Year of publication: |
2008
|
|---|---|
| Authors: | Darley, William K. ; Luethge, Denise J. ; Thatte, Ashish |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 15.2008, 6, p. 469-479
|
| Subject: | Kfz-Gewerbe | Automotive services industry | Verkaufspersonal | Salespeople | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Regressionsanalyse | Regression analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003750764