Exploring service climate and employee performance in multicultural service setting
Chaktin Fung, Piyush Sharma, Zhan Wu, Yong Su
| Year of publication: |
2017
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|---|---|
| Authors: | Fung, Chaktin ; Sharma, Piyush ; Zhan, Wu ; Su, Yong |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 7, p. 784-798
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| Subject: | Business-to-business services | Service climate | Interdependence | Independence | Internal service quality | Service-profit chain | Dienstleistungsqualität | Service quality | Unternehmensdienstleistung | Business services | Dienstleistungsmanagement | Service management | Kundenzufriedenheit | Customer satisfaction | Betriebsklima | Work climate | Arbeitsleistung | Job performance | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-08-2016-0316 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011801548