Cover Image

Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service

Yuguang Xie, Changyong Liang, Peiyu Zhou, Li Jiang
Year of publication:
2024
Authors: Xie, Yuguang ; Liang, Changyong ; Zhou, Peiyu ; Jiang, Li
Subject: Chatbots | Competence | Entertainment | Humor | Service satisfaction | Social presence | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction | Online-Handel | Online retailing
Online Resource
Check full text access |
doi.org
Check Google Scholar
I need help

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10014460852
Similar items by subject
Similar items by person