Exploring the Linkages Between Quality System, Service Quality, and Performance Excellence: Service Providers' Perspectives
| Year of publication: |
2002
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|---|---|
| Authors: | Cook, Lori S. ; Verma, Rohit |
| Published in: |
Quality management journal : QMJ. - Milwaukee, Wis. : ASQC, ISSN 1068-6967, ZDB-ID 12271081. - Vol. 9.2002, 2, p. 44-56
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