Exploring the relationship between individual values and the customer orientation of front-line employees
Carlos M. P. Sousa; Filipe Coelho
| Year of publication: |
2013
|
|---|---|
| Authors: | Sousa, Carlos M. P. ; Coelho, Filipe |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 29.2013, 15/16, p. 1653-1679
|
| Subject: | individual values | customer orientation | job satisfaction | autonomy | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Soziale Werte | Social values | Arbeitskräfte | Workforce | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010235028